Privacy Policy

1. General

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11.1 Lamaison Innovations & Design Private Limited, located at H.IN Khasra NO. 2/1, C/O Hemraj Singh Khatana, Basement Village Chattarpur, New Delhi, South West Delhi, Delhi, 110030, India ("Lamaison Design" "we" "us" or "our") manages and operates the mobile application/website www.lamaisondesign.in (collectively referred to as the "Lamaison Design Platform") through which it facilitates the sale of interior designing services, ("Services") to the Users of the Lamaison Design Platform ("User" or "User's" or "you" or "your").

1.2 This privacy policy ("Privacy Policy") governs your use of the Lamaison Design Platform and outlines our policies on collecting, using, disclosing, processing, transferring, and storing the information provided by you. By using, browsing, accessing, or purchasing from the Lamaison Design Platform, you agree to be bound by the terms of this Privacy Policy. We
will not use the user's information in any manner except as provided under this Privacy Policy. Capitalized terms used here, if not defined, will have the same meaning as in the Terms.

1.3 This document is an electronic record as defined by the Information Technology Act, 2000 and the rules made under it, as well as the amendments to electronic records in various statutes made by the Information Technology Act, 2000. It is generated by a computer system and does not require physical or digital signatures.

1.4 This Privacy Policy explains the types of information collected from Users, including Sensitive Personal Data or Information (defined later), the reasons for collecting it, how it's used and shared, and how Users can withdraw their consent for it's collection and use. However, it's important to note that withdrawing consent may prevent us from providing certain services. It should also be noted that withdrawing consent will not affect the processing personal information collected based on previous consent before the withdrawal.

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1.5 We encourage you to review our Privacy Policy. If you do not agree with any part of the Terms or this Privacy Policy, we suggest you not use or access the Lamaison Design Platform.

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2. Type of Information Collected

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2.1 You may be requested to submit your information when visiting, accessing, using, or browsing the Lamaison Design Platform. We may share and use the information according to this Privacy Policy. We may also combine it with other information to enhance our services, content and advertising.

 

2.2 You agree to provide accurate, up-to-date, and truthful information. You can access, modify, or request deletion of your information, either partially or in full, by reaching out to us at Support@lamaisondesign.in

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2.3 The Lamaison Design Platform is not intended for minors. Our policy does not allow us to collect information from individuals under 18. If we become aware that we have collected Personal Information from a person under 18 years of age, we will take steps to delete the information in a reasonable timeframe. If a parent or guardian becomes aware that their child has provided their information on the Lamaison Design Platform without their consent, they should contact us to request the deletion of such information. If a person under 18 years of age uses our services in violation of our Privacy Policy and Terms, we will not be held liable for any harm or injury suffered by that person.

 

2.4 We may collect various types of information from you, such as your name, password, mailing address, phone number, email address, contact preferences, and other details about your interactions and usage with us or our affiliates. When combined with other information we have, some of this information could be used to identify you ("Personal Information"). Personal information can include but is not limited to your full name, personal contact numbers, residential address, email address, gender, or date of birth.

 

2.5 We may also collect, receive, process, or store certain types of sensitive personal data or information, which may include, but are not limited to:

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2.5.1       Password

 

2.5.2       Details of financial information, including bank account, credit card, debit card, or other payment instruments;

 

2.5.3       The state of one's overall physical, physiological, and mental well-being;

 

2.5.4       Any information related to the Personal Information categories previously mentioned that is given to us to receive service; and

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3. Utilization of Collected Information

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3.1 We may gather, handle, or analyze your information, including Personal Information and Sensitive Personal Data or Information, for the following reasons:

 

3.1.1  For creating and providing access to your account on the Lamaison Design Platform.

 

3.1.2 To create, deliver, process, and enhance our services and content to tailor and enhance your experience.

 

3.1.3  To keep you informed about our services, deals, updates, and upcoming events, including providing information regarding order confirmations, invoices, technical notices, and security alerts.

 

3.1.4  For internal analysis and research purposes such as auditing, data analysis, and research to enhance our services and customer communications.

 

3.1.5 To fulfill any legal or regulatory obligation or comply with a request from any governmental or judicial authority.

 

3.1.6 To address any request, dispute, grievance, or complaint you raise concerning your use of the Lamaison Design Platform.

 

3.1.7   To identify or observe any fraudulent or illegal activity on the Lamaison Design Platform.

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4. Disclosure of Information Collected

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4.1 We may be required to share the information we gather from you with our trusted third-party service providers who help us to provide services on the Lamaison Design Platform. For example, we may share your information with a third-party payment gateway provider to process transactions on the Lamaison Design Platform. Using the Lamaison Design Platform, you agree to share your information with third-party service providers. We ensure that these third-party service providers are bound by appropriate confidentiality agreements and/or use, maintain, and follow generally accepted industry and security standards concerning such information.

 

4.2 We may also reveal your information when it is required by law or court order or when we, at our sole discretion, consider it necessary to safeguard our rights or the rights of other users, to prevent harm to individuals or property, and to combat fraud and credit risk.

 

4.3 Your information may be disclosed or transferred to a third party in the event of a reorganization, sale of assets, division, or transfer of a portion or all of our company. We will ensure that the third party receiving the assets has appropriate measures to protect your Personal Information, at least as protective as those outlined in this Privacy Policy. If the planned processing of your information by the new entity differs significantly from what is outlined in this Privacy Policy, you will have the opportunity to opt out of the transfer.

 

4.4 A third-party payment gateway provider may need to collect certain financial information from you, such as your credit/debit card number or bank account details, referred to as "Financial Information." This Financial information will only be used for billing and payment processes. The collection and transactions of Financial Information will occur through secure digital platforms of approved payment gateways that are encrypted, meeting reasonable technology standards. The verification of Financial Information will be done solely by you through an authentication process, in which we will not be involved and will not be liable. We will not be responsible for any actions or inactions of third-party payment gateway providers or any breaches of conditions, representations, and warranties by them. We will also not be obligated to mediate or resolve any disputes or disagreements between you and third-party payment service providers.

 

4.5 We make every effort to protect your information, including Personal Information, Financial Information, and Sensitive Personal Information or Data, by implementing security measures following relevant laws. However, we advise you to use caution when providing Personal Information or Financial Information while using our services, as the internet is vulnerable to security breaches.

 

4.6 Your information may be transferred, stored, or processed in any country other than the one where you access the Lamaison Design Platform. Following the Privacy Policy, we reserve the right to transfer your information outside your country. By using the Lamaison Design Platform, you consent to this transfer of your information outside of your country and within our affiliates, subsidiaries, and partners, as long as their personnel and subcontractors have agreed to uphold the same level of data protection as outlined in this Privacy Policy and Indian data protection laws. This information may be transferred if necessary for the performance of services, operation of the Lamaison Design Platform, and provision of services as agreed upon between the third party and us.

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5. Security

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5.1 Protecting your Personal Information is a priority for us. We have implemented security policies, rules, and technical measures as required by applicable laws, including firewalls, transport layer security, and other physical and electronic security measures to safeguard the Personal information under our control from unauthorized access, misuse, disclosure, unauthorized modification, unlawful destruction, or accidental loss. Your information is secure when submitted through our Lamaison Design Platform. Please note that we use international and industry-recognized standards in compliance with relevant laws, rules, and regulations.

 

5.2 Your information is stored within secure networks and can only be accessed by a limited number of individuals who have been granted access rights to these systems and need the information for the purposes outlined in this Privacy Policy. These authorized individuals are also bound to keep the information confidential.

 

5.3 We make every effort to keep the information you provide secure, but please be aware that complete security cannot be guaranteed. We cannot be held responsible for any unintended disclosures of information or security breaches that may occur. Additionally, we are not responsible for any actions of third parties who may receive your personal information or events beyond our control.

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6. Cookies Policy

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6.1 When you visit, access, or browse the Lamaison Design Platform, we may automatically receive information such as the website URL from which you came, the website you visited after leaving our platform, your computer's IP address, operating system, web browser type, email patterns, and your internet service provider's name. This information is used to analyze overall user trends and improve our services. Please note that we do not share the link between your IP address and personal information with third parties without your permission, except as required by law or to provide you with our services. However, we reserve the right to share some aggregate findings, including personal information provided by users in an unidentifiable aggregate form, with advertisers, sponsors, investors, strategic partners, and others to help grow our business. The amount of information sent to us depends on your web browser's settings. You may refer to your browser settings if you wish to learn what information is provided to us.

 

6.2 The Lamaison Design Platform collects temporary cookies to save certain data, but personal information is not stored in these cookies. Any data collected by Lamaison Design through any means that does not personally identify the user is solely owned by Lamaison Design and may be used for technical administration of the platform, user administration, research, development, and other purposes, in partnership with third-party service providers.

 

6.3 You can delete or disable cookies on your web browser. However, disabling cookies on your computer or mobile device may limit or restrict your access to certain parts of the Lamaison Design Platform.

 

6.4 We may allow other companies or entities to display ads to you, such as third-party advertisement servers, agencies, technology vendors, and research firms. Advertisements may be targeted to users who fit a certain general profile, but we do not use personal information to target ads to specific users. To serve ads or improve our services, we may authorize third parties to place a unique cookie on the user's browser.

 

6.5 You understand that we do not control third-party websites that may be displayed as search results or links on the Lamaison Design Platform. These sites may place their cookies or other files on your computer, collect data, or solicit personal information, which we have no control over and cannot be held responsible for. We do not make any representations about the privacy practices or policies of these third parties or their websites' terms of use, nor do we guarantee the accuracy, integrity, or quality of the information, software, text, sound, graphics, videos, photographs, messages, or data. The inclusion or exclusion of these websites does not imply any endorsement by us of them, their providers, or the information on the website.

 

6.6 We may record telephone calls received and made to Users to administer services, research and development, training, business intelligence, business development, or user administration. We may share these telephone records with third parties when required by law or to provide or facilitate the user with the services.

 

6.7 By giving a testimonial or review on the Lamaison Design Platform about our services, you consent to our reproduction and publication. We may also edit or paraphrase your testimonial or review before reproducing or publishing it on the platform. If you have any concerns with the reproduction or publication of a testimonial or review you've given, you may contact us at Support@lamaisondesign.in

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7. Opt-Out Policy

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7.1 We may share your information with third-party service providers, but they are prohibited from marketing their services, sending promotional emails, or engaging in promotional communication with you. You can opt out of receiving non-essential, promotional, or marketing-related communication from our partners or us.

 

7.2 To remove your contact information from all our mailing lists and newsletters, click the "unsubscribe" link or follow the instructions in each email message. Alternatively, you can contact us at jameel@lamaisondesign.in. We reserve the right to limit membership based on the contact information available, and all users will be notified by email before any actions are taken.

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8. Retention of information

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We will keep your information and any data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

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9. Modification in Privacy Policy

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This Privacy Policy may be modified from time to time at our sole discretion. Any changes made will be updated on the Lamaison Design Platform. We recommend you review this Privacy Policy whenever you visit our platform to understand how your personal information is used.

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10. Grievance Redressal

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You may contact our grievance officer on the below-mentioned details if you have questions, grievances, or complaints regarding this Privacy Policy or the Lamaison Design Platform:

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XXXXXXXXXX,

Officer of Grievance

Grievance Officer: Support@lamaisondesign.in

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11. Governing Law

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It is intended that the terms of this Privacy Policy be governed by and construed following Indian law. The exclusive jurisdiction of the courts in XXXXXXX shall be applied in case of any dispute arising from or in connection with this Privacy Policy.

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12. Severability   

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Whenever possible, each section of this Privacy Policy shall be interpreted in a manner to be valid under applicable law. It should be noted, however, that if any of the provisions contained within this Privacy Policy are found to be prohibited or invalid, those provisions shall only be invalid to the extent of any such prohibition or invalidity, without invalidating the rest of those provisions or the rest of this Privacy Policy.